Reflective Solutions Support
Although Reflective Solutions is very proud of the uniqueness and productivity enhancing benefits of its software products, it is equally as proud of the levels of support it provides to its users – whether they be clients, triallists or partner organisations.
Our Support team aims to respond to every support request within 2 business hours, and will try and ensure that the initial response – always provided by a trained and experienced tool expert – allows you to move on from the problem you have encountered. Where clients require support out of business hours, this can be provided as well.
We are proud of the number of comments we receive about our Support, yet are equally confused why rival organisations would treat such an important aspect of client relations less importantly.
The only way to test it of course is to try it yourself. Please feel free to email any question concerning our products to Support, or contact your Account Manager for a Support Portal Login and enter your question or issue using that mechanism (including access to our Knowledge Base).