It is a disappointing fact that the majority of IT projects fail in one manner or another. Although relatively rare for a project never to deliver some functionality, it is very common for new applications to have many defects. In addition, it seems that most projects are delivered late and at a cost higher than that predicted.

Reflective Solutions’ unique Quality, Time and Cost Guarantee is aimed at giving organisations back some assurance and control over the delivery of IT projects.

By outsourcing to Reflective Solutions and Reflective Solutions Bulgaria, an organisation can be assured that the project will deliver on time, defects will not cost any expenditure to correct and that the price of the project will not rise.

Our guarantee is as follows:

• Quality - we guarantee to fix any defects discovered in the application at no cost in a timely manner for a period of one year after delivery.
  
  
• Time - we guarantee the delivery date. If we are late in delivering, we will rebate a percentage of the final invoice for each week or part week we are late.
  
  
• Cost - once the requirements are agreed, we will fix price the delivery of the application and guarantee never to come back a gain to renegotiate during the project - disappointingly a too common occurrence during so called "fixed price" projects.

At last organisations can take control of their IT projects, knowing that the system functionality they require will be delivered to schedule at the budgeted cost.